Returns & Exchange Policy for giftsafter.life
30 Day Guarantee.
It is very important to us at Gifts After Life that you love your purchase. All our GiftsAfter.Life products are covered by a 30-Day Guarantee, in which you have 30 days from the date of your purchase to return your purchase(s) for a refund, minus a 20% Restocking Fee per product. If it’s an actual manufacture default or if the product(s) is faulty, simply return the product to our Gifts After Life Customer Care team, along with a proof of Purchase Order Details, for a full refund, credit or exchange.
Please allow 5 to 10 business days for the credit to appear on your statement.
Shipping fees are non-refundable.
Our returns policy is not intended to override or limit your statutory rights in any way.
In the event that an order from the Gifts After Life Site to you the customer is not delivered due to fault of the courier company, it is the responsibility of Gifts After Life to either replace the product(s), refund the customer in full, provide a credit on the Gifts After Life Site or issue a Gift Card for the full amount depending on the original terms of sale. In the scenario that a customer’s package return to Gifts After Life is not delivered, it is the responsibility of the customer to accept any losses as a result of the lost package, therefore, it is essential that all returns are posted back to Gifts After Life via registered post with tracking facilities to the below Gifts After Life address.
IF PURCHASED IN-STORE OR ONLINE VIA AFTERPAY: The above policies apply, and products can only be returned as ticked below:
HOW TO RETURN OR EXCHANGE A PRODUCT PURCHASE.
*Exchanges for product of equal value only.
Returns will be accepted on any faulty or wrongly described Product returned to any Gifts After Life store or Gifts After Life online, following review and within a reasonable timeframe.
Our customer service team are unable to review any unassembled or used products via email or phone. All products must be physically returned either via post or courier service.
If you are to return a product(s), please ensure your product(s) and order adhere to the Gifts After Life Site terms. You will need to log into your Gifts After Life Account to obtain your order number to contact our customer care team at [email protected] to register a return for you submitted order.
Once you have registered for a return you will receive a Return Authorisation eMail, that must be printed off and enclosed with the returned product(s). The product(s) must be wrapped in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return as set out in the Gifts After Life Site Terms and Conditions.
Once the goods have been received by Customer Care, the product(s) will be checked to ensure the products complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded, credited or a gift card will be issued depending on the terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you.
Please note, Sale products are not eligible for “change of mind” return. We do not issue refunds on any discounted products including any promotional discounts.
Customers are responsible for all return postage or courier costs for change of mind returns and exchanges. If you are returning or exchanging a faulty, damaged or incorrectly described product, Gifts After Life will refund all associated return packaging and postage costs.
Please ensure your return parcel is securely packaged and both sender’s address and Gifts After Life online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post or via a tracking number.
Online purchases that have previously been exchanged in-store can only be returned in-store and not to the below returns address.
Please allow 5 to 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
Afterpay online purchases returned by post to the below address will be refunded. Unfortunately, we are unable to process exchanges on online Afterpay orders via this method. Afterpay purchases will be refunded and you will be required to re-purchase online for a new order.
wizppay online purchases returned by post to the below address will be refunded. Unfortunately, we are unable to process exchanges on online wippay orders via this method. wippay purchases will be refunded and you will be required to re-purchase online for a new order.
ADDRESS FOR RETUNRS
GIFTS AFTER LIFE ONLINE RETURNS
PO BOX 1001
Coorparoo DC QLD 4151
- If exchanging via post, please return your unwanted product as above, noting the product style you wish to exchange on the returns slip provided. The product from the original order will first be returned and a new order containing the exchanged product will be processed. We will notify you of your new order number via email once your exchange has been processed. All exchanged products will be sent via Standard delivery.
- Online After pay purchases can only be exchanged for product of equal value.
- Any discounts received will be carried over in all exchanges. If the exchanged product is of lesser value than the original product(s), any additional rewards used towards that purchase will be forfeited.
- International orders cannot be exchanged, and will be refunded in full. If you require an exchange, please place a new order at www.Gifts After Life.com.
CHANGE OF MIND RETURNS
An event of a “change of mind” return means any return for a product that is correctly described, is safe, of acceptable quality and not faulty.
Gifts After Life accepts “change of mind” returns for full priced products purchased online in accordance with the following terms:
- a return must be requested within 7 days of receipt of order
- product(s) must not be used, altered, damaged, washed, cut, or soiled
- product(s) must have all flags and tags attached
- returns must include all original packaging including dust bags and these must be in original condition as they are considered part of the product
- returns must be posted back to Gifts After Life head office within 7 days of issue of your return
In the event that a change of mind return does not meet any of the above terms, Gifts After Life reserves the right to reject the change of mind return.
To ensure you will be eligible for a return, we recommend the following:
- do not remove the product(s) from the packaging and accessories in order to avoid marking faux flowers, cloth, steams and other delicate fabrics
- do not bend the product(s) for any staging use.
WHAT IF I DON’T HAVE THE ORIGINAL BOX FOR THE PRODUCT?
If you have discarded the original packing box the product was packaged in, you will need to re-box the product for delivery otherwise the courier will not accept the item for pickup. Apart from the restocking fee of 20% there will be a 9% re-boxing fee subtracted from your refund.
If you are to return a product(s), please ensure your product(s) and order adhere to the Gifts After Life Site terms. You will need to log into your Gifts After Life Account to obtain your order number to contact our customer care team at [email protected] to register a return for your submitted order.
All international returns must be received with 45 days of order placement.
International orders cannot be returned to Gifts After Life stores.
- International orders cannot be refunded in full upon return. If you require an exchange, please place a new order at GiftsAfter.Life
DUTIES AND TAXES
Gifts After Life will not be able to refund duties and taxes paid for international orders which are returned to Gifts After Life. We suggest you contact your local freight forward or customs offices directly for a refund of these costs in your country. If an international order is rejected by the customer for the payment of duties and taxes at the time of shipment to the customer, Gifts After Life will not pay for any duties and taxes to fulfil the order. We suggest you seek shipping advice for any duties and taxes for your country.
CANCELLATIONS AND ORDER AMENDMENTS
Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing products
- Applying discounts or rewards
- Full order cancellations
Please ensure all details provided are True and Correct at the time of order placement.